Unparalleled Service
Please use one of the following to contact our Client Services Team:

Email at clientsupport@capitaliq.com
Instant Message us from the link in the "Contact Us" drop-down menu at the top of the Capital IQ web page
or call us at one of the following phone numbers:

EMEA: +44 (0) 20 7176 1234
AMERICAS: +1 888 806 5541
ASIA PACIFIC: + 852 2533 3565

As an S&P Capital IQ platform client, you can expect unparalleled service from a dedicated team of Client Support Analysts who have had extensive training on the product suite, the capital markets and industry-specific workflows. Our highly engaged global Client Support, Training and Modeling teams are available to help whether you have a simple "how to" question on any of our features or a complex technical problem.

Client Training

On-Demand

Learn at your own pace with our online library of training videos accessible on the S&P Capital IQ platform. Please contact your Account Manager or our Global Client Support for assistance in locating the videos you need.

Online

We offer personal or group online training sessions tailored to your firm's specific needs, conducted via web conferencing services. Please contact your Account Manager or our Global Client Support to set up an appointment.

Onsite

We'll travel to your office to conduct training at your convenience. Please contact your Account Manager or our Global Client Support to set up an appointment.

Webinars

View live product and topic-based training sessions. Please contact your Account Manager or our Global Client Support to view and register for upcoming webinars.

Client Resources

Modeling

Our Modeling Team is highly skilled at reviewing existing Excel models, converting them to run based on S&P Capital IQ platform formulas, helping with model customization, and training on how to build models. Services provided by our Modeling Team of former investment bankers are offered at no additional cost to clients. Please contact your Account Manager or our Global Client Support to set up an appointment.

Real-Time Analytics Group

Real-Time clients can save time by leveraging our Real-Time Analytics Group to create customized workspaces, watch lists and layouts. Services provided by our Real-Time Analytics Group are offered at no additional cost to clients. Please contact your Account Manager or Global Client Support to set up an appointment.

24x7 Global Client Support

Our dedicated team of Client Support Analysts has had extensive training on the product suite, the capital markets and industry-specific workflows. The team supports our global client base to troubleshoot and execute a wide range of complex, time-sensitive tasks.

S&P Capital IQ

Email

Americas

U.S. & Canada
1 888 806 5541*

Argentina
00 800 4144 8800*
1 888 806 5541*

Brazil
+55 11 3323 2304
1 888 806 5541*

Mexico
001 877313 4880
1 888 806 5541*

EMEA

United Kingdom
+44 (0) 20 7176 1234

Bahrain
+973 1619 9148

France
00 800 4144 8800*
+44 (0) 20 7176 1234

Germany
00 800 4144 8800*
+44 (0) 20 7176 1234

Israel
+972 3 721 9630

Italy
00 800 4144 8800*
+44 (0) 20 7176 1234

 

 

Asia-Pacific

Hong Kong
+852 2533 3565
001 800 4144 8800*

China
+86 10 6569 2745
001 800 4144 8800*

Taiwan
+852 2533 3565
001 800 4144 8800*

Macau
+852 2533 3565
001 800 4144 8800*

Australia
0011 800 4144 8800*

New Zealand
00 800 4144 8800*

South Korea
00 308 13 2100
001 800 4144 8800*

Japan
+81 3 4550 8600
+81 3 4550 8272
001 800 4144 8800*

Singapore
+65 6530 6546
001 800 4144 8800*

India
000 800 100 7389*

Remaining SEA:
+65 6530 6546

Asterisks (*) denote toll free numbers

ClariFI

Email

U.S. & Canada
1 888 417 0664*

London
020 7096 1117

Asterisks